Privacy Policy

Travel On Time values your trust and respects your privacy. This Privacy Policy explains how your information is collected, used, stored, processed, and protected whenever you access our website or use any of our services.

By accessing or using Travel On Time, you expressly agree to the collection and use of your personal information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue the use of our website and services.

1. General Information

Travel On Time does not sell, rent, or trade your personal information to third parties for marketing purposes.

Emails and SMS communications sent by Travel On Time are limited to booking confirmations, payment updates, service notifications, security alerts, and other important communications relating to our services.

We may publish anonymous statistical information such as visitor counts, transaction volumes, or service usage data. Such information never identifies any individual user.

Travel On Time reserves the right to disclose information whenever required by applicable law, legal process, government authorities, or regulatory agencies.

2. Personal Information We Collect

Personal Information includes any information capable of identifying an individual, including but not limited to:

• Full Name
• Residential Address
• Email Address
• Mobile Number
• Payment Information
• Debit/Credit Card Details
• Card Holder Information
• Transaction Details
• Booking Information
• Identity Documents (where applicable)
• Any other information voluntarily provided by you.

When browsing our website, we may also automatically collect:

• IP Address
• Browser Type
• Device Information
• Internet Service Provider (ISP)
• Operating System
• Website Usage Statistics
• Session Information

3. How We Use Your Information

Your information is collected and used for the following purposes:

• Processing ferry ticket bookings.
• Processing payments securely.
• Providing customer support.
• Resolving disputes.
• Preventing fraudulent transactions.
• Improving our website and services.
• Personalizing user experience.
• Sending booking confirmations and updates.
• Providing promotional offers where permitted.
• Complying with legal obligations.

4. Cookies

Travel On Time uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember user preferences and improve website functionality.

Cookies help us:

• Remember login sessions.
• Remember booking preferences.
• Improve website performance.
• Analyze visitor behavior.
• Enhance website security.

You may disable cookies through your browser settings. However, certain features of the website may not function properly.

5. Third-Party Websites

Our website may contain links to external websites or services. These third-party websites maintain independent privacy policies. Travel On Time is not responsible for the privacy practices, security measures, or content of third-party websites.

6. Information Security

Travel On Time implements industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, misuse, alteration, disclosure, or destruction.

Secure servers and encrypted communication channels are used whenever sensitive information is transmitted.

7. User Consent

By using Travel On Time or submitting your personal information, you expressly consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.